Customized solutions for optimal success

SOLEO understands that implementing a turn-key, carrier-grade solution is a team effort. SOLEO’s Professional Services group is led and staffed by SOLEO employees who have extensive global implementation experience to support this effort.

SOLEO’s Professional Services are designed to get a system up and running as quickly and efficiently as possible while maintaining security, reliability, and performance. We protect and enhance your investment and help ensure that your solution continues to meet your needs and expectations throughout its entire lifecycle.

SOLEO also works with call center teams to baseline current operator performance and develop recommendations around database structure, search strategies, and display formats, among other things, to improve the agent’s average work time (AWT).

SOLEO Professional Services include:

Training — Training sessions are tailored to meet the specific needs of our customers. These include instructor-led training, workshops, and e-learning modules
Installation Planning & Implementation — Experienced SOLEO professionals, in close collaboration with the customer, develop a complete plan for new installations and major upgrades, as well as providing on-site support
Customization — SOLEO personnel adapt or modify SOLEO software for changing environments, new services or new business opportunities
Audits — Knowledgeable professionals identify the optimum application of system tools, software options, maintenance processes, and best practices that can be utilized to maximize the value of the SOLEO solution
Extended Technical Support Services — Extended technical support services present customers with ongoing support services for easy access to expert assistance. Customers can supplement their staff with skilled technical support through a services contract

SOLEO Professional Services provide worldwide access to technical support, 24 hours per day, seven days a week. The SOLEO Professional Services group maintains a dedicated, secure website that serves as the repository for all support information, including documentation, software patches, upgrades, and trouble reporting.