Agent Services

SOLEO offers telecommunication and information service providers the ability to deliver cost-effective agent services and revenue-generating information delivery services. Powered by SOLEO’s next-generation FlexiStation™ — the world’s most advanced operator workstation — the SOLEO agent services portfolio integrates a variety of network-based services with real-time operator support.

These turnkey carrier-grade applications are typically integrated with front-end and back-end automation systems that pass context information to and from the agent workstation. SOLEO is a thought leader and active participant in industry forums regarding the evolution of Operator Services standards.

SOLEO’s next-generation FlexiStation™ supports:

• Directory Assistance and other information search & discovery services
• Business office services
• Deaf Relay, IP Relay and other hearing-impaired services that allow agents the ability to establish real-time conversations between hearing-impaired individuals and callers
• Intercept and other call transfer services
• Calling card services, commercial credit card services and alternate billing services such as collect calls and bill-to-third party calls
• Busy line verification services
• Emergency service look up and dialing
• International and domestic call handling, reference and rating services
• Wake-up and reminder services
• Location-based services (e.g. mass transit schedules, directions, weather, traffic conditions, etc.)
• Reservations and concierge services
• Health alerts, emergency alerts, and disaster recovery management

Operator Service to Personalized Customer Service

Operator Services has evolved into an important customer touchpoint that is personalized and dynamic. It’s about callers having access to a variety of service-oriented resources and retrieving information that is real-time and accurate.